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Frequent questions

Where Is My File? It Says Pending?

If You have paid by credit card there can be a delay.

What Is A Digital File And How Do I Use It.
A Digital Embroidery File Is A File Used To Send Information/ Picture Design In Stitches To An Embroidery Machine So The Machine Knows How To Stitch The Pictured Design, You Will Need An Embroidery Machine To Use These Files. I Am Not Selling Any Completed Items. Just File Types FOR USE With An Embroidery Machine. I Use An Industrial Brother PR Which Is A Very Fast Machine But Of Course I Do This On A Mass Scale. You Can Use Any Machine You Like And Some Start On E Bay At £100 Right Up To 20 Grand!!
How Do I Pay For My Digital Files
How Do I Get My Digital Files
After Purchase You Will Get An Emailed Order Confirmation, You Can Click The Blue File Link That Displays Your Download Files.
 Log In If Your Not Already Logged In To Cutencooldesigns.Com  Select - My Account , My Orders, Downloads, Any Files You Have Paid For Will Be Downloadable From There.
How Do I Save My Digital Files
You Must Be Able To Unzip The Files & Save To Your Computer Before Using. There Are Free Unzip Utilities Available From The Internet (I Use Winzip Its Free). Right Click And Save On Your Desktop. Once Your Files Are Saved To Your Computer Right Click And Extract All, You Can Then Open Your Files And Use Your Usual Way Of Importing The Files Into Your Machine Or Embroidery Programme Via (Dongle, Cable,Memory Stick, Magic Box, Etc.).
What Machine Formats Are Available
The Zip Files Will Include 7 Or 9  Formats In PES. XXX. JEF. SEW. EXP. DST. HUS. VIP. VP3.  Please Check Design Description And If Yours Isnt Listed Contact Me Via The Contact Page And Ill Usually Be Able To Get The File To You Within 24 Hours Max. Although There Are Many Free Programmes Online That Will Convert These Files.
Do You Have Larger Sizes
Resizing Can Be Done Easily By You With Any Free Embroidery Software Programme Although I Cannot Guarantee The Results. I Try To Make Most Of My Designs 4x4 5x7 Or 6x10 I Don't As A Rule Do Bigger Designs As Many People Dont Have 11x14 Hoops Or Bigger.
Do You Do Custom Digitizing
Sadly I Don't Take Custom Orders Anymore But You Can Suggest A Design Via The Contact Us E Mail. You Never Know It Just May Appear Soon After.
Do You Make Patches To Send In The Mail
No I Don't Sorry.
Can I Re Sell Your Designs
No You Can't Re Sell Them In They're Digital State. You Can't Alter Or Change Them Or Claim Them As Your Own. All My Designs Have A Digital Hidden Signature Identifiable With Special Software.
Can I Sell My Handmade Items With Your Designs On?
Yes You Can Sell Your Handmade Goods With My Designs Stitched On Them, You Can Also Sell Sew/ Iron On Patches By Using My Designs.
Am I Buying A Physical Item?
No Your Buying A Digital File For An Embroidery Machine.
Do I Need A Paypal Account To Buy Your Designs.
No.  You Will Be Directed To PayPal To Complete Your Purchase, But You Do Not Need A PayPal Account.  Select The Option On The Left, Enter Your Credit Or Debit Card Information.
       The Different File Types For Embroidery Machines

Come back here soon, we will add some.